New: Access video tutorials from the VMI e-service!
Since its launch in 2018, VMI e-service has become an essential interface that gives you one-click access to your technical documentation, as well as the ability to generate quotations and order spare parts 24/7.
Today, the e-service platform gets a new feature! In addition to technical documentation, you’ll now be able to access a library listing all the video tutorials available for your machine.
Video tutorials adapted to your equipment
These tutorials cover different topics depending on the equipment:
- Unpacking / installation / start-up
- Setting up / using the Digy touchscreen
- Maintenance, troubleshooting, routine servicing
You can view all the tutorials related to your equipment directly from your e-service account!
Where to find the tutorials?
Follow these easy steps:
- Login to your e-service account.
- Go to your machine park
- Select a machine
- Then you will see several options: Articles / Manuals / Tutorials
- Click and watch the video you want directly on the e-service platform!
What are the advantages of this new service?
More than just a new feature, it’s a brand new tool to help you manage your equipment that:
Adds a practical, visual dimension to technical documentation by providing concrete, pictorial and easy-to-follow instructions.
Enhances your user experience by making video viewing simple, fast and intuitive.
Ensures a clear understanding of equipment, methods and processes, thanks to clear, detailed step-by-step information.
Facilitates the resolution of the most common questions, quickly and remotely, in autonomy.
Several tutorials are already available on the platform, for both Bakery & Food (Ph Digy planetary mixer, SPI 63 Digy…) and Healthcare industries (Turbotest®, Trilab, Ultralab..).
If you don’t see any videos available for your machine, don’t worry, new videos will soon be added to the current library.