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New: Access video tutorials from the VMI e-service!

Since its launch in 2018, VMI e-service has become an essential interface that gives you one-click access to your technical documentation, as well as the ability to generate quotations and order spare parts 24/7.

Today, the e-service platform gets a new feature! In addition to technical documentation, you’ll now be able to access a library listing all the video tutorials available for your machine.

Video tutorials adapted to your equipment

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These tutorials cover different topics depending on the equipment:

  • Unpacking / installation / start-up
  • Setting up / using the Digy touchscreen
  • Maintenance, troubleshooting, routine servicing

You can view all the tutorials related to your equipment directly from your e-service account!

Where to find the tutorials?

Follow these easy steps:

  • Login to your e-service account.
  • Go to your machine park
  • Select a machine
  • Then you will see several options: Articles / Manuals / Tutorials
  • Click and watch the video you want directly on the e-service platform!

What are the advantages of this new service?

More than just a new feature, it’s a brand new tool to help you manage your equipment that:

Adds a practical, visual dimension to technical documentation by providing concrete, pictorial and easy-to-follow instructions.

Enhances your user experience by making video viewing simple, fast and intuitive.

Ensures a clear understanding of equipment, methods and processes, thanks to clear, detailed step-by-step information.

Facilitates the resolution of the most common questions, quickly and remotely, in autonomy.


Several tutorials are already available on the platform, for both Bakery & Food (Ph Digy planetary mixer, SPI 63 Digy…) and Healthcare industries (Turbotest®, Trilab, Ultralab..).

If you don’t see any videos available for your machine, don’t worry, new videos will soon be added to the current library.

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